Field Service Engineer.

Company Description

Our mission at Ori Biotech is to enable patient access to a new generation of life-saving cell and gene therapies. We have created a platform technology which automates cell and gene therapy manufacturing and has the potential to help make these treatments affordable and widely available to patients at scale.

Revolutionary scientific breakthroughs are currently being made in cell and gene therapy (CGT) to treat all types of diseases ranging from cancer to rare genetic diseases. The first products using these technologies have come to market, and currently, there are more than 1500 clinical trials underway to bring even more products to the patients who need them.

The problem is that while these treatments are amazing, they are very expensive and can only be produced in very small volumes. This is where Ori Biotech comes in. Ori Biotech’s founding team is made up of cell and gene therapy/ life sciences veterans and has the backing of some of the top VCs in the US and UK.

Having recently closed its £100M Series B funding round, the company is entering a rapid growth phase and we are seeking truly exceptional people to join our team. We are looking for trailblazers, visionaries and the naturally inquisitive; those who can challenge and those who can inspire.

This is an excellent time to join our world-class team and be an integral part of bringing the Ori Biotech platform to market.

Job Description

This position represents an opportunity to build our customer success and field service department into an industry-leading function. The role will work closely with our partners in ensuring the successful use of Iro and future products, whilst contributing to the establishment and strategy of the company’s field service offering.

This opportunity suits an individual, who enjoys working to high standards in a high-paced environment, where opportunities to challenge yourself, progress, and develop quickly are abundant.

Key Responsibilities

• Perform on-site installations, repairs, maintenance, qualifications, and validations.
• Customer-facing, working in conjunction with other teams including Technical Solutions and Business Development.
• Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution.
• Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided.
• Provide customer instrument familiarization instructions on the accurate use and maintenance of their instruments.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.

Skills

• Must have strong interpersonal and effective communication skills.
• Must be comfortable troubleshooting and diagnosing mechanical, software, and electrical issues in a clinical laboratory environment.
• Must be able to lift up to 50 Lbs with assistance on occasion and lift 25-30 Lbs continuously throughout the day.
• Read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams.
• Produce clear, detailed, and concise documentation and customer reports.
• Work independently and as part of a group, to accomplish individual and team objectives.
• Ability to be agile and work in a start-up environment.
• Takes initiative when required but keeps others informed of decisions.
• Passionate about wanting to make a difference in patient outcomes.

Qualifications

• Bachelor’s degree and a minimum of 5+ years of related experience, or equivalent work experience.
• A valid driver’s license is required for this position.
• Must be able to travel up to 50% overnight.

Contract Type: Permanent, full-time